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| We Customize |
To maximize your investment and productivity. Velocity Integrations
will tightly integrate the VI Service Desk to meet your organizations
exact requirements.
All customizations are performed at our main location in New
York by highly specialized certified Lotus Notes Developers.
We never outsource.
Let us help you with:
- Data migration from your existing applications
and databases.
- Integrating with Active Directory, Blackberry,
Sametime
- Adding new features and workflows to
the VI Service Desk.
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Scalable, Flexible, Departmental to Enterprise Wide
Lotus Notes® Help Desk Software
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The VI Service Desk is a Lotus
Notes® Help Desk application for IT Service Management,
Incident Management, IT Projects and Workflow Automation with
complete Hardware & Software Asset Management. Contained in
a simple and intuitive interface, the VI Service Desk is the
ideal Help Desk software solution for any organization running
Lotus Notes Domino that needs to manage requests, incidents,
problems, changes, automate office tasks or track technology
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Ticket Management
- Fully Web Enabled
- End User Self Help Portal
- Bi-directional Correspondence
- Ticket Work History & Audit Trail
- Progress Updates
- Broadcast Bulletins
- Child Tickets
- Fully Integrated Knowledge Base
- Call Scripts
> More details |
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Complete Automation
- Escalation & Threshold Notification Rules
- Ticket Routing & Auto Assignment Rules
- Fully Integrated Service Level Agreements
- Task Generation & Auto Assignment
- Approval Workflows
- Survey Distribution
- Overdue Reminders
- Personal Reminders
> More details |
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IT Asset Management
- Asset Polling and Asset Discovery
- Poll Hardware and Software Information
- IP Range Polling
- Software License Tracking
- Consolidate/Group Software Versions
- Asset Work History & Audit Trail
- Ad Hoc Asset Reporting & Excel®
Export
> More details |
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Reporting & Conforming to Standards
- Service Time Backlog Reporting
- Robust Ad Hoc Views & Charting
- Ticket Load, Response Time, Resolution Interval, Escalation Level Charting
- Complete Microsoft Excel® Integration
with Ad Hoc Charting
- ITIL®
- SARBANES OXLEY
> Reporting >
ITIL®
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