Velocity Integrations Software, Inc. - Help Desk Software for Lotus Notes®
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Lotus Notes Help Desk - VI Service Desk
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We Customize

To maximize your investment and productivity. Velocity Integrations will tightly integrate the VI Service Desk to meet your organizations exact requirements.

All customizations are performed at our main location in New York by highly specialized certified Lotus Notes Developers.

We never outsource.

Let us help you with:

  • Data migration from your existing applications and databases.
  • Integrating with Active Directory, Blackberry, Sametime
  • Adding new features and workflows to the VI Service Desk with Domino Designer
  • Configuring IBM BladeCenter, IBM System i (iSeries)and more.
 

The VI Service Desk is certified ready for Lotus Software

 Velocity Integrations Software BBB Business Review

Velocity Integrations is an Offical Federal Supplier.

IBM Lotus Software

 

Scalable, Flexible, Departmental to Enterprise Wide

Lotus Notes® Help Desk Software

 

The VI Service Desk is a Lotus Notes® Help Desk application for IT Service Management, Incident Management, IT Projects and Workflow Automation with complete Hardware & Software Asset Management. Contained in a simple and intuitive interface, the VI Service Desk is the ideal Help Desk software solution for any organization running Lotus Notes Domino that needs to manage requests, incidents, problems, changes, automate office tasks or track technology assets.
 
 

Ticket Management

  • Fully Web Enabled
  • End User Self Help Portal
  • Bi-directional Correspondence & Email Importing
  • Instant Messaging with Lotus® Sametime
  • Ticket Work History & Audit Trail
  • Ticket Templates
  • Broadcast Bulletins
  • Child Tickets
  • Fully Integrated Knowledge Base
  • Call Scripts

> More details

 

Complete Automation

  • Escalation & Threshold Notification Rules
  • Ticket Routing & Auto Assignment Rules
  • Fully Integrated Service Level Agreements
  • Task Generation & Auto Assignment
  • Approval Workflows
  • Custom Fields
  • Survey Distribution
  • Overdue Reminders
  • Personal Reminders
  • Automatic Archiving

> More details

 

IT Asset Management

  • Asset Discovery & Polling
  • Poll Hardware and Software Information
  • On Demand IP Range Polling
  • Software License Tracking
  • Consolidate/Group Software Versions
  • Asset Work History & Audit Trail
  • Ad Hoc Asset Reporting & Excel® Export

> More details

 

Reporting & Conforming to Standards

  • Monitor Response & Resolution Times
  • Robust Ad Hoc Views & Charting
  • Ticket Load, Response Time, Resolution Interval, Escalation Level Charting
  • Complete Microsoft Excel® Integration with Ad Hoc Charting
  • ITIL®
  • SARBANES OXLEY

> Reporting   > ITIL®

 
 
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Lotus Domino Custom Development Service Software
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