Velocity Integrations Software, Inc. - Help Desk Software for Lotus Notes®
IBM Business Partner
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Lotus Notes Help Desk - VI Service Desk
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We Customize

To maximize your investment and productivity. Velocity Integrations will tightly integrate the VI Service Desk to meet your organizations exact requirements.

All customizations are performed at our main location in New York by highly specialized certified Lotus Notes Developers.

We never outsource.

Let us help you with:

  • Data migration from your existing applications and databases.
  • Integrating with Active Directory, Blackberry, Sametime
  • Adding new features and workflows to the VI Service Desk.
 

Scalable, Flexible, Departmental to Enterprise Wide

Lotus Notes® Help Desk Software

 

The VI Service Desk is a Lotus Notes® Help Desk application for IT Service Management, Incident Management, IT Projects and Workflow Automation with complete Hardware & Software Asset Management. Contained in a simple and intuitive interface, the VI Service Desk is the ideal Help Desk software solution for any organization running Lotus Notes Domino that needs to manage incidents, problems, changes, automate office tasks or track technology assets.
 
 

Service & Problem Ticket Management

  • Fully Web Enabled
  • End User Self Help Portal
  • Bi-directional Correspondence
  • Ticket Work History & Audit Trail
  • Progress Updates
  • Broadcast Bulletins
  • Child Tickets
  • Fully Integrated Knowledge Base
  • Call Scripts

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Complete Automation

  • Escalation & Threshold Notification Rules
  • Ticket Routing & Auto Assignment Rules
  • Fully Integrated Service Level Agreements
  • Task Generation & Auto Assignment
  • Approval Workflows
  • Survey Distribution
  • Overdue Reminders
  • Personal Reminders

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IT Asset Management

  • Asset Polling and Asset Discovery
  • Poll Hardware and Software Information
  • IP Range Polling
  • Software License Tracking
  • Consolidate/Group Software Versions
  • Asset Work History & Audit Trail
  • Ad Hoc Asset Reporting & Excel® Export

More details

 

Reporting & Conforming to Standards

  • Service Time Backlog Reporting
  • Robust Ad Hoc Views & Charting
  • Ticket Load, Response Time, Resolution Interval, Escalation Level Charting
  • Complete Microsoft Excel® Integration with Ad Hoc Charting
  • ITIL®
  • SARBANES OXLEY

Reporting   > ITIL®

 
 
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Velocity Integrations is an Offical Federal Supplier.

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