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Quick
Access
All forms are designed in a Tabbed format for easy viewing and fast navigation. Information is always
one click away. From a Service Ticket form an analyst can access important information without ever leaving
the Service Ticket. This includes, Client Asset Hardware and Software information, Active and Child Tickets,
Service Level Agreement (SLA), Knowledge Base solutions, Analyst Time Sheets and Task Assignment , Service
Ticket Work History and much more.
Self Help
The End User Portal Interface is designed to promote "Self Help" and act as a life line between the Help
Desk Analysts and End User community. Since the VI Service Desk is both Web and Client enabled, the End User
Interface can be accessed and utilized in a variety of ways, extending its reach to remote areas of an
organization.
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Maintaining your Hardware and Software Assets
A crucial objective of any IT Help Desk system is to ensure that all your assets
are managed and documented effectively. With the Advent of Sarbanes Oxley, accomplishing this is vital
in maintaining compliance.
Sarbanes Oxley 404 Compliance specifically
requires well defined and practiced controls over software and hardware information systems. The VI Service
Desk Asset Portal helps you to monitor Software Licensing, Log and Track Hardware Work History along with a
detailed Audit History of every Re-assignment and significant change that has been made to your Assets. |
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Polling your networks Hardware and Software information
Manually managing your networks Hardware and Software is extremely time consuming
and unreliable. The VI Asset Polling Tool allows you to automate this process by polling your network and
updating your Assets within the VI Service Desk on a scheduled basis.
If you would like to schedule a live demonstration of the VI Service Desk please feel free to give us a
call at (518) 720 3020 or send us an
online request. Our knowledgeable staff is
ready to answer any questions you may have.
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