Personalized Support™

Dedicated Developer

As a client you will have a Dedicated Developer at your disposal that knows your requirements. We know how important clear and effective communication is and that is why we make sure a Dedicated Developer is assigned to your project. We never outsource our work. If you have any questions your Dedicated Developer will be just a phone call away - you will never have to talk to middle tier support representatives that do not know your requirements.

Quick to React

We treat every issue as a priority no matter how small. Our ability to put you in direct contact with the developers of our products allows us to resolve issues quickly and effectively. No one knows applications better than those who made it. No support representatives going through long and tedious call scripts - just quick and simple resolution to your issue.

How We Support International Clients

If you are half way around the world or right in our hometown your support will be the same. All of our developers make their cell phone numbers available to clients so they may call at any time.

How to Get Support Now

If you are a client you can contact your dedicated developer or sales representative, if you would like a general question answered you can also email us at: Support@VelocityIntegrations.com, or simply call us direct at 1 866 539 1368 (US/Canada) +1 518 720 3020 (International).

Remote & Onsite Training/Consulting

We are happy to provide remote or onsite training and consulting in our products and Lotus Notes/Domino. We know the complexity of managing a large Service Desk operation and can help you put an effective, winning solution in place.