Press Releases
VI Service Desk Version 5.0 Ready for Market!
Velocity Integrations is excited to release version 5.0 of
the VI Service Desk. Building on version 4.0 our objective
is to further automate and reduce the time involved in resolving
a ticket request/incident/problem. Our new Ticket Classification
feature lets you define different types of tickets such as
Requests, Incidents, and Problems. Approval workflows are
more flexible than ever. Sametime integration has been added.
Closing a common ticket can now be done in two clicks of the
mouse with Ticket Templates. Numerous enhancements have been
made to allow you to quickly resolve tickets while providing
transparency and documenting work performed.

Ticket Classification
Ticket Classification allows you to distinguish between
tickets that are requests, incidents, problems, changes,
or any other classifications you choose. We give you the
ultimate flexibility by allowing you to define your own
list of classifications.
IBM Lotus Sametime Integration
Organizations that utilize IBM’s Lotus Sametime will
find Chat menus located in all ticket views and ticket forms.
You can easily initiate a chat with a client, analyst, approver
or anyone else related to a ticket by the click of a button.
Custom Field-Question Mapping
Building on our category based workflows
we have added the ability to define custom fields/questions
for all of your categorizations. If you need to ask your
user’s specific questions based on a selected categorization
you will find custom fields can save you time by gathering
required information up front when a ticket is submitted.
Category Flexibility
New options have been added to the Category documents to
allow you to set visibility for each subcategory by Territory/Location
and by End User or Analyst. Categories can also be hidden
from Quick Tickets.
Ticket Templates
For quick entry and resolution of common requests and issues
you can define Ticket Templates that will auto-populate
the ticket’s Title, Description, Resolution and even
auto create a Work Details document with Time Spent allowing
you to rapidly close a ticket.
Import Emails
Email can be imported into a Ticket’s Work History
from your Inbox allowing you to keep important information
relevant to the ticket in one location.
End User Comments
Your end users can now post additional details or comments
to a Ticket that has already been submitted. The assignee(s)
of the ticket will be automatically notified of the new
posting.
Holding Tickets When
a client goes on vacation or you are waiting for a 3rd party
vendor in order to complete a ticket placing a ticket On
Hold will stop the timer on the ticket. In order to ensure
nothing falls through the cracks the Analyst placing the
ticket On Hold will be forced to enter why the ticket is
being placed On Hold and when it should be resumed. If the
ticket is not manually resumed before this date it will
be automatically resumed and the assignee(s) will be notified.
Scheduled Archiving With
scheduled archiving you can setup the VI Service Desk to
automatically archive all tickets that have been closed
for the number of months you specify. Once a ticket has
been closed this time it will automatically be sent to an
archive database. All reporting capabilities are still available
on archived tickets.
Task Work History All tasks include a work history and track
time spent.
IP Range Polling
We have enhanced the scanning abilities of our polling module
to allow you to poll multiple IP ranges on demand. This
allows you to initiate a poll of and see the results right
away.
Survey Enhancements
Surveys are now tied to the ticket they are sent from so
you can see all surveys by the Analyst assigned to the ticket
they were sent from. In addition there are now Excel reports
available for surveys allowing you to do date range reports
on a particular survey and show the results in Excel for
portability.
Enhanced Reporting Date Range In addition to entering a
monthly date range you may now also further specify the
specific event within this date range such as Date Logged,
Date Closed and Date Due.
Please feel free to download our brochure and read more
about the VI
Service Desk 5.0
P. 866 539 1358 International +1 518
720 3020 Contact@VelocityIntegrations.com
Velocity Integrations Welcomes Recent Customers
Manitowoc County Government of Wisconsin
It is the vision of the City of Manitowoc to be a friendly,
culturally
diverse, and economically vibrant community that embraces
the arts and
humanities and that preserves the best of small town life
on the
Lakeshore including health, long-life, beauty, comfort and
safety.
[In://ForM] France (Provider of iMail)
This Domino application lets you aggegrate any information
concerning your Domino mail system. Entirely developped
by [In://ForM] this application lets you record all incoming
and outgoing emails. A monthly report aggregates per month
and per server the following information:
- Number of messages(Internals and received from the Internet)
- Messages size
- Number of recipients
- Number of attachments
- Attachments sizes
- Message type (Alarm, Memo, NRD, Replies, Trace, Quota,
Forwarding rules, recalls, etc.)
Velocity Integrations Welcomes It's
Most Recent Customers
Velocity Integrations welcomes aboard Billabong
Australia and Lund University - Faculty of Law Sweden. Read
more about our latest customers:
Billabong | Australia
Billabong International Limited's core business is the
marketing, distribution, wholesaling and retailing of apparel,
accessories, eyewear, wetsuits and hard goods in the board
sports sector under the Billabong, Element, Von Zipper,
Honolua Surf Company, Kustom, Palmers Surf, Nixon, Xcel,
Tigerlily, Sector 9 and DaKine brands.
The company has approximately 4500 staff worldwide and
its shares are publicly listed on the Australian Securities
Exchange.
Billabong International's products are licensed and distributed
in more than 100 countries and are available in approximately
10,000 doors worldwide. Products are distributed through
specialized board sports retailers and through the Company's
own branded retail outlets.
The Company's brands are marketed and promoted internationally
through association with high profile professional athletes,
junior athletes and events.
Lund University
- Faculty of Law | Sweden
Located in Sweden, the Lund University - Faculty of Law
offers a range of specialized masters and doctoral programs
in the field of law. The faculty was established in 1666
and today, is home to approximately 2000 students, with
forty teachers as part of the teaching faculty. The faculty
has recently created a range of master's courses, in partnership
with other university departments and educational institutions.
The faculty is working towards cultivating a number of international
partnerships as well.
The Lund University - Faculty of Law welcomes students
from other parts of the world and exchange programs are
often conducted.
Velocity Integrations Software achieves IBM's
Advanced Partner status in conjunction with "Ready for IBM
Lotus Software" Technical Validation
Velocity Integrations Software is proud to announce its recent validation from IBM as an Advanced Partner. Receiving this designation re-affirms VIS's commitment to developing and strengthening its position as a leading Lotus Domino provider of IT Service Desk and Integrated Solutions.

The "Ready for IBM - Lotus Software" emblem; proudly posted on our Website is confirmation from IBM that our flagship product, the VI Service Desk meets IBM's highest technical standards.
The VI Service Desk is proudly advertised in IBM's Global
Solutions Directory. If you would like to view our listing
- feel free to follow the link below.
IBM
Global Listing - VI Service Desk
CORDSTRAP B.V. Netherlands Comes Aboard
Cordstrap, a major player in the Load Securing
Systems Industry recently purchased the VI Service Desk to
help manage their internal IT Operations and support their
leading supply chain service.
Cordstrap® is the world leading manufacturer of corded
polyester strapping and one-way load securing systems. Providing
customers with a safe and cost-efficient alternative to steel
banding and other conventional transport packaging materials.
Since 1965 it has been Cordstrap®'s mission to solve strapping,
transport, and load securing complexities for a diverse base
of customers. Employees and partners are experts; trained
to solve all issues with customer -specific solutions.
With its progressively expanding international network of
20 sales offices in 14 countries and a worldwide network of
distributors, Cordstrap® is able to supply products to
organization within 24 hours anywhere around the world.
Alpine Electronics
Case Study
April 23, 2009
Read how Alpine is able to prioritize tasks, easily assign
work, and provide management with accurate reports while increasing
productivity. Read
the complete case study.
VIS Welcomes Aboard Tompkins Trust Company
April 13, 2009
Velocity Integrations is happy to announce one of its most
recent customers, Tompkins Trust Company.
Tompkins Financial Corporation (Amex: TMP),
previously known as Tompkins Trustco, Inc., is the corporate
parent to three community banks, Tompkins Trust Company, The
Bank of Castile, and Mahopac National Bank, which together
operate 45 banking offices in local market areas throughout
New York State.
Tompkins assets total over $2.7 billion. In addition to
traditional banking services, the Company provides a range
of investment management services through Tompkins Investment
Services, a division of Tompkins Trust Company, and through
AM&M Financial Services, Inc., a subsidiary engaged in
financial planning and wealth management services. Tompkins
also offers personal and business insurance products through
its Tompkins Insurance Agencies, Inc. subsidiary.
Other recent customers who have signed on with VI Service
Desk:
Great Lakes Power Canada has employees working
across the Algoma District from Wawa to Thessalon including
supervisory, clerical and technical positions, representing
a wide-range of skills and a constant commitment to meet its
customers' needs; creating 'powerful connections.' Distribution
has grown to over 1800 kilometers of lines in a service area
of approximately 14,200 square kilometers serving a diverse
range of customers. There's a long and proud history of electricity
distribution and service for over 100 years.
Seine River School District Canada is located
in Southeastern Manitoba, stretching from La Salle in the
Northwest to the Woodridge area deep in Southeastern Manitoba.
Seine River School District provides education for over 3,500
students. Some of the more prominent services include: Early
Literacy Program, Student at Risk Services, Resource and Counseling
services K-Senior 4, Music K-Grade 6, Aesthetics Grades 7
and 8, Band Grade 7 - Senior 4, Apprenticeship Program - Senior
1 - 4, and Roots of Empathy Program.
Aiphone North America has become the most
respected and reliable brand of communication systems in the
world. Aiphone Co. Limited in Nagoya, Japan exports to over
60 countries. The North American marketing and sales distribution
center near Seattle, Washington, was established in 1970 and
continues to thrive.
New ROI Case Study:
High Liner Foods, Inc.
December 3, 2008
Discover how High Liner Foods, North America's largest marketer
of prepared frozen seafood products, implementation of the
VI Service Desk resulted in maximizing their IT resources
and realized ROI within the first year of use. Read
the complete case study.
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