Press Releases

VI Service Desk Version 5.0 Ready for Market!

Velocity Integrations is excited to release version 5.0 of the VI Service Desk. Building on version 4.0 our objective is to further automate and reduce the time involved in resolving a ticket request/incident/problem. Our new Ticket Classification feature lets you define different types of tickets such as Requests, Incidents, and Problems. Approval workflows are more flexible than ever. Sametime integration has been added. Closing a common ticket can now be done in two clicks of the mouse with Ticket Templates. Numerous enhancements have been made to allow you to quickly resolve tickets while providing transparency and documenting work performed.

Ticket Classification Ticket Classification allows you to distinguish between tickets that are requests, incidents, problems, changes, or any other classifications you choose. We give you the ultimate flexibility by allowing you to define your own list of classifications.

IBM Lotus Sametime Integration Organizations that utilize IBM’s Lotus Sametime will find Chat menus located in all ticket views and ticket forms. You can easily initiate a chat with a client, analyst, approver or anyone else related to a ticket by the click of a button.

Custom Field-Question Mapping Building on our category based workflows we have added the ability to define custom fields/questions for all of your categorizations. If you need to ask your user’s specific questions based on a selected categorization you will find custom fields can save you time by gathering required information up front when a ticket is submitted.

Category Flexibility New options have been added to the Category documents to allow you to set visibility for each subcategory by Territory/Location and by End User or Analyst. Categories can also be hidden from Quick Tickets.

Ticket Templates For quick entry and resolution of common requests and issues you can define Ticket Templates that will auto-populate the ticket’s Title, Description, Resolution and even auto create a Work Details document with Time Spent allowing you to rapidly close a ticket.

Import Emails Email can be imported into a Ticket’s Work History from your Inbox allowing you to keep important information relevant to the ticket in one location.

End User Comments Your end users can now post additional details or comments to a Ticket that has already been submitted. The assignee(s) of the ticket will be automatically notified of the new posting.

Holding Tickets When a client goes on vacation or you are waiting for a 3rd party vendor in order to complete a ticket placing a ticket On Hold will stop the timer on the ticket. In order to ensure nothing falls through the cracks the Analyst placing the ticket On Hold will be forced to enter why the ticket is being placed On Hold and when it should be resumed. If the ticket is not manually resumed before this date it will be automatically resumed and the assignee(s) will be notified.

Scheduled Archiving With scheduled archiving you can setup the VI Service Desk to automatically archive all tickets that have been closed for the number of months you specify. Once a ticket has been closed this time it will automatically be sent to an archive database. All reporting capabilities are still available on archived tickets.
Task Work History All tasks include a work history and track time spent.

IP Range Polling We have enhanced the scanning abilities of our polling module to allow you to poll multiple IP ranges on demand. This allows you to initiate a poll of and see the results right away.

Survey Enhancements Surveys are now tied to the ticket they are sent from so you can see all surveys by the Analyst assigned to the ticket they were sent from. In addition there are now Excel reports available for surveys allowing you to do date range reports on a particular survey and show the results in Excel for portability.
Enhanced Reporting Date Range In addition to entering a monthly date range you may now also further specify the specific event within this date range such as Date Logged, Date Closed and Date Due.

Please feel free to download our brochure and read more about the VI Service Desk 5.0

P. 866 539 1358 International +1 518 720 3020 Contact@VelocityIntegrations.com

Velocity Integrations Welcomes Recent Customers

Manitowoc County Government of Wisconsin

It is the vision of the City of Manitowoc to be a friendly, culturally
diverse, and economically vibrant community that embraces the arts and
humanities and that preserves the best of small town life on the
Lakeshore including health, long-life, beauty, comfort and safety.

[In://ForM] France (Provider of iMail)

This Domino application lets you aggegrate any information concerning your Domino mail system. Entirely developped by [In://ForM] this application lets you record all incoming and outgoing emails. A monthly report aggregates per month and per server the following information:
- Number of messages(Internals and received from the Internet)
- Messages size
- Number of recipients
- Number of attachments
- Attachments sizes
- Message type (Alarm, Memo, NRD, Replies, Trace, Quota, Forwarding rules, recalls, etc.)

Velocity Integrations Welcomes It's Most Recent Customers

Velocity Integrations welcomes aboard Billabong Australia and Lund University - Faculty of Law Sweden. Read more about our latest customers:

Billabong | Australia

Billabong International Limited's core business is the marketing, distribution, wholesaling and retailing of apparel, accessories, eyewear, wetsuits and hard goods in the board sports sector under the Billabong, Element, Von Zipper, Honolua Surf Company, Kustom, Palmers Surf, Nixon, Xcel, Tigerlily, Sector 9 and DaKine brands.

The company has approximately 4500 staff worldwide and its shares are publicly listed on the Australian Securities Exchange.

Billabong International's products are licensed and distributed in more than 100 countries and are available in approximately 10,000 doors worldwide. Products are distributed through specialized board sports retailers and through the Company's own branded retail outlets.

The Company's brands are marketed and promoted internationally through association with high profile professional athletes, junior athletes and events.

Lund University - Faculty of Law | Sweden

Located in Sweden, the Lund University - Faculty of Law offers a range of specialized masters and doctoral programs in the field of law. The faculty was established in 1666 and today, is home to approximately 2000 students, with forty teachers as part of the teaching faculty. The faculty has recently created a range of master's courses, in partnership with other university departments and educational institutions. The faculty is working towards cultivating a number of international partnerships as well.

The Lund University - Faculty of Law welcomes students from other parts of the world and exchange programs are often conducted.

Velocity Integrations Software achieves IBM's Advanced Partner status in conjunction with "Ready for IBM Lotus Software" Technical Validation

Velocity Integrations Software is proud to announce its recent validation from IBM as an Advanced Partner. Receiving this designation re-affirms VIS's commitment to developing and strengthening its position as a leading Lotus Domino provider of IT Service Desk and Integrated Solutions.

The "Ready for IBM - Lotus Software" emblem; proudly posted on our Website is confirmation from IBM that our flagship product, the VI Service Desk meets IBM's highest technical standards.

The VI Service Desk is proudly advertised in IBM's Global Solutions Directory. If you would like to view our listing - feel free to follow the link below.

CORDSTRAP B.V. Netherlands Comes Aboard

Cordstrap, a major player in the Load Securing Systems Industry recently purchased the VI Service Desk to help manage their internal IT Operations and support their leading supply chain service.

Cordstrap® is the world leading manufacturer of corded polyester strapping and one-way load securing systems. Providing customers with a safe and cost-efficient alternative to steel banding and other conventional transport packaging materials. Since 1965 it has been Cordstrap®'s mission to solve strapping, transport, and load securing complexities for a diverse base of customers. Employees and partners are experts; trained to solve all issues with customer -specific solutions.

With its progressively expanding international network of 20 sales offices in 14 countries and a worldwide network of distributors, Cordstrap® is able to supply products to organization within 24 hours anywhere around the world.

Alpine Electronics Case Study

Read how Alpine is able to prioritize tasks, easily assign work, and provide management with accurate reports while increasing productivity. Read the complete case study.

VIS Welcomes Aboard Tompkins Trust Company

Velocity Integrations is happy to announce one of its most recent customers, Tompkins Trust Company.

Tompkins Financial Corporation (Amex: TMP), previously known as Tompkins Trustco, Inc., is the corporate parent to three community banks, Tompkins Trust Company, The Bank of Castile, and Mahopac National Bank, which together operate 45 banking offices in local market areas throughout New York State.

Tompkins assets total over $2.7 billion. In addition to traditional banking services, the Company provides a range of investment management services through Tompkins Investment Services, a division of Tompkins Trust Company, and through AM&M Financial Services, Inc., a subsidiary engaged in financial planning and wealth management services. Tompkins also offers personal and business insurance products through its Tompkins Insurance Agencies, Inc. subsidiary.

Great Lakes Power Canada has employees working across the Algoma District from Wawa to Thessalon including supervisory, clerical and technical positions, representing a wide-range of skills and a constant commitment to meet its customers' needs; creating 'powerful connections.' Distribution has grown to over 1800 kilometers of lines in a service area of approximately 14,200 square kilometers serving a diverse range of customers. There's a long and proud history of electricity distribution and service for over 100 years.

Seine River School District Canada is located in Southeastern Manitoba, stretching from La Salle in the Northwest to the Woodridge area deep in Southeastern Manitoba. Seine River School District provides education for over 3,500 students. Some of the more prominent services include: Early Literacy Program, Student at Risk Services, Resource and Counseling services K-Senior 4, Music K-Grade 6, Aesthetics Grades 7 and 8, Band Grade 7 - Senior 4, Apprenticeship Program - Senior 1 - 4, and Roots of Empathy Program.

Aiphone North America has become the most respected and reliable brand of communication systems in the world. Aiphone Co. Limited in Nagoya, Japan exports to over 60 countries. The North American marketing and sales distribution center near Seattle, Washington, was established in 1970 and continues to thrive.

New ROI Case Study: High Liner Foods, Inc.

Discover how High Liner Foods, North America's largest marketer of prepared frozen seafood products, implementation of the VI Service Desk resulted in maximizing their IT resources and realized ROI within the first year of use. Read the complete case study.

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