Features

Reporting

Filtering Data
Generate virtually any type of report in a simple to use condition based interface.

 

Report on Multiple Ticket Types
Select multiple ticket types as part of your reporting criteria. This can be useful for looking at the big picture.

 

Custom Reports
Choose which column information should be grouped and include your custom fields in the report.

 

View any Report as a Chart in Excel
When selecting the 'Generate Excel Report' option an Excel file will be created containing your report data. In addition, a pivot table and chart will be automatically generated based on the report data.

 

Schedule Delivery of Reports
Schedule reports to be automatically executed and delivered (daily, weekly, or monthly) to the specified individuals or groups of your choice. Excel reports will be attached to the email.

 

SLA Compliance Reports
View the performance of your SLAs. Track response time compliance with Incidents, approval metrics for Change Management, Request completion times, ticket loads, and much more.

 

Customized Reports
Ask us about our custom report services. We can build for you virtually any type of report. This includes web based dashboards for monitoring your organizations vital processes, charting that displays benchmarking and comparison of select data, adding additional criteria to the Ad Hoc reporting engine, and much more.