Features

End User Self Service Portal

Knowledge Base and Service Catalog
End users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

 

Summary of Open Tickets and Tasks
Users can easily view any of their tickets or tasks that are still open.

 

Create Tickets from the Service Catalog
Users can quickly create tickets using the Service Catalog to ensure consistent and accurately categorized tickets are sent to your Service Desk.